FAQs

01.

How do I make a booking?

While our online booking software is being integrated into our Your Stay Shropshire website, you are able to manually arrange your stay via email.

Simply email office.gscommercial@gmail.com and provide us with the following information:

1. Your full name

2. Your address

3. Your telephone number

4. Any pets?

5. Any children?

6. Property requested

7. Dates requested 

8. Total number of guests

9. Any questions you may have

A member of the team will get back to you within one working day. 

02.

Can I bring a pet?

Many of our holiday lets welcome dogs. If you’re bringing more than one four-legged friend, please provide full details when booking, as it’s essential we know exactly how many dogs will be staying with you. In most cases, a small additional charge applies per dog, which will be confirmed during the booking process.

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If you wish to bring a pet other than a dog, please contact us in advance so we can advise whether this is possible.

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Assistance dogs are welcome in all properties, but you must notify us of their intended presence before making your booking.

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Please note:

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• Pets must not be left unattended in the property.

• Pets are not permitted in bedrooms or on furniture.

• Owners are responsible for cleaning up after their pets and covering the cost of any damage caused.

• An “enclosed” garden does not necessarily mean it is fully secure for pets - it may be enclosed with hedging or open fencing.

03.

Can I bring an extra guest i.e. a baby/child?

The number of guests staying in a property must not exceed the maximum stated in the property description.

In some cases, we may be able to accommodate an infant in addition to this number - please check with us in advance, as this may be subject to an additional charge.

04.

Do I need to bring my own bedding and towels?

No! All of our properties are supplied with Gleaming Services Ltd hotel-quality bed linen and towels, unless otherwise stated.

Please note: In line with government guidance, if a travel cot is provided, it will not include a mattress, linen, or pillows. If you plan to use the cot, please remember to bring your own.

05.

Is parking available?

We include parking information in each property description. While some properties offer ample on-site parking, others may have roadside spaces or recommend designated parking spots. 

06.

Can I charge my EV at your properties?

Vehicles should NOT be charged at properties without dedicated EV charging points. Most properties will have standard domestic supplies which do NOT support vehicle charging. 

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If you are travelling in your electric vehicle and need to know where the local charging points are, please let a member of our team know and we will happily provide you with a list. 

07.

Is WiFi available at your properties?

Yes! Some properties also have Smart Televisions for guest use. Please remember to log out of your accounts prior to departure. 

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Please note, Wi-Fi is subject to availability and network conditions. It may not be available 24/7 and is provided for leisure use, not business purposes. Properties offering Wi-Fi will display this in their description.

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Signal strength can also vary throughout a property - particularly in older buildings with thick walls - which may limit coverage in certain rooms or areas.

08.

Can we smoke in your properties?

No!

All of our properties are non-smoking and non-vaping, unless otherwise stated. If this is an important factor for your stay, please confirm with us before booking.

You may smoke outside of the premises, but please ensure all waste is cleared prior to your departure

09.

What time should I arrive and depart?

Arrival and departure times are stated in your booking confirmation.

10.

Do we need to clean the property before we leave?

We kindly ask that the property is left in the same clean and tidy condition as when you arrived. The additional help of stripped bedding is always appreciated, however not essential.

11.

What should I do if I have left an item within your property?

If you leave any belongings behind, please call the number provided in your final booking confirmation as soon as possible so we can help locate the item(s) and arrange their return.

A minimum fee of £20 may apply to cover postage and handling. Returns may take up to 14 days to process. Any unclaimed items after this period will be disposed of appropriately.

Please note that we cannot accept responsibility for personal belongings left at the property.

12.

What should I do if I have broken something in your property?

We expect that a certain amount of wear and tear is inevitable, and this applies to the occasional smashed glass or broken plate.

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However, if something does get damaged while at the property, please call the number supplied on your final booking confirmation at the earliest opportunity so that it can be fixed or replaced in time for the next holidaymakers.

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It is sometimes reasonable to expect to pay for more serious damages and breakages such as incidents to carpets, sofas, broken windows etc.